POLICIES
Returns & Refunds
A documented process for shipment errors and material discrepancies.
Research materials and returns
The planned policy treats dispatched research materials as final sale, whether opened or unopened, because their subsequent handling and storage history cannot be independently established. Change-of-mind, trial-use, or satisfaction returns are not offered. This does not remove rights that cannot lawfully be excluded.
Issues eligible for review
A shipping error, damaged arrival, missing item, or a documented mismatch with the information provided for the supplied lot can be reviewed. Contact hello@mbiopeptieds.com within 7 days of delivery with the order reference, product, lot information, description, and relevant photographs or documents. Preserve the material and packaging pending written instructions.
Authorization first
Do not mail a product back to the Cheyenne mailing address or any other address without written authorization. An unapproved return may not reach an appropriate receiving process. A support enquiry is not itself a return approval or a promise of a particular remedy.
Resolution and payment
After the records are reviewed, an appropriate remedy may include replacement, correction, or an approved refund. Where available, an approved refund is made to the original payment method. Timing depends on the payment provider and will be communicated with the decision. This site takes no payment and cannot issue a refund or replacement order.